Vehicle Drop-off
The customer is obliged to hand over the vehicle key at the drop-off location (Car Park 3/5th floor). If the customer fails to comply with this obligation, or hands over a wrong/non-functional car key, an administrative fee of CHF 60.00 will be due. Sprenger Autobahnhof AG is also then entitled to have the vehicle towed at the customer’s expense.
Collecting the car:
By collecting the car you need to present us the document or a Identification Card. A waiting time may be expected by collecting the car. The parking price is calculated from the day and time of leaving the car, until the day and time collecting the car. We are not responsible if you are late or way to early for pick-up.
Complaints:
By collecting the car you have to declare any damage right away. We refuse any later incoming complaints. If the office is closed, you can declare it with the emergency-phone. The Emergency-Phone located by the Keybox is attended until 23:50h.
For damage that occurs through fire, water, vandalism, robbery, hail, a.s.o., you have to declare this at first to your own insurance. We are not responsible for personal belongings inside the car except you have declared them.
Cancellations
Cancellations are free of charge with us at any time, as long as your car has not yet been brought to us at Zurich Airport P3.